Get in Touch With Us
Got a question about one of the casinos we cover, spotted something that needs updating, or want to share feedback on our reviews? This page explains how to get in touch and what you can expect once you do.
How to Contact Our Team
Email is the best way to reach us. We read every message that comes in and aim to reply within two working days. Send your enquiry to [email protected]
A short note on what your message is about — a review correction, a general question, a partnership enquiry — helps us route it to the right person faster.
What We Can Help With
We cover a wide range of topics related to online casinos available to US players, and our inbox reflects that. Here's what people typically write to us about:
- Questions about a listed casino — If you want more detail on how a specific site handles bonuses, payments, or licensing before you sign up, ask us.
- Corrections and accuracy checks — Bonus terms, licensing status, and payment options at online casinos change. If something on this site looks out of date, we want to know so we can review it.
- Feedback on our rankings — Our editorial team weighs factors like licensing, banking options, game selection, and support quality when ranking sites. If you think we've missed something relevant, tell us.
- Responsible gambling questions — If you or someone you know is looking for information on deposit limits, self-exclusion, or where to find support, mention this in your message and we'll point you toward the right resources.
- Partnership or editorial enquiries — Represent an operator, affiliate network, or media outlet? Introduce yourself and outline what you have in mind.
What Happens After You Send a Message
Every message is read by a person on our editorial team — we don't rely on automated replies to stand in for a real answer. Our usual response window is two working days, though it can run a little longer during busy periods. If your enquiry involves an urgent account issue with a specific casino, remember that operator's own customer support team — not ours — is best placed to resolve it directly, since we don't hold account details or process transactions on behalf of any brand we list.
A Word on What This Site Does and Doesn't Do
US Online Casinos is an independent comparison and review resource. We assess licensed US-facing online casinos on things like bonus terms, banking methods, game variety, and licensing information, but we don't take deposits, process withdrawals, or manage player accounts. For questions about your own balance, a pending withdrawal, or a bonus you've claimed, you'll need to contact the casino directly through its own support channels.
If your reason for writing involves a concern about gambling habits — your own or someone else's — please say so plainly in your message. We take these enquiries seriously and will point you toward appropriate national support services rather than leaving you without a next step.
Readers looking for options outside the standard US-licensed market, including players researching offshore alternatives, may also find our page on trusted non-GamStop casinos useful, though the eligibility and licensing considerations there differ from those covered on this contact page.
Before You Write In
A few quick pointers that help us help you faster:
- Mention the name of the casino if your question relates to a specific listing on the site.
- Include dates or screenshots where relevant, particularly for accuracy reports on bonus terms or licensing details.
- Let us know if you're contacting us as a reader, a business, or on behalf of an organisation.
We appreciate every reader who takes the time to reach out, whether it's a quick correction or a longer piece of feedback. Thank you for visiting, and we look forward to hearing from you.